Delivery and Returns

Delivery

Orders that are in stock will be transferred to PostNL.

Should we not have products in stock, we will produce them as soon as possible. Should the laser cutting machines be busy, it is possible that the shipment will be ready after 2 working days. We will always do our utmost to complete the order as soon as possible.

Once you have received an email confirming your order and payment, the order will be prepared for shipment. When the order is in transit, an email will be sent with shipping details.

Shipping costs

  • Shipping costs for a letterbox package are €4,95.
  • Shipping costs for a normal package are €6,95.

Delivery date

If the courier tries to deliver the package but no one is present, a second delivery attempt will be made on the next delivery day. If this attempt also fails, the courier will leave a message in your mailbox with information at which post office or service point the order can be picked up. If the order is not picked up within the deadline, it will be returned to us. The additional shipping costs associated with this will be charged.

Collection

The products can also free be collected by appointment! Since we are not present every day, it is convenient to make an appointment via email first, or check the contact page of Luxigo for current opening hours each week.

Exchanges or returns

Would you like to receive a different item, different color, different size or maybe prefer your money back? That's no problem. Just send us an e-mail (info@HoutenDierenkoppen.nl) within 14 days with your wishes. If the enclosed packing slip is with the return, we can process it more easily once it reaches us.

How does return processing work?

  1. Please email within 14 days of receipt to register your return;
  2. We send return instructions with a return label;
  3. You then return your product(s) to the return address within 14 days;
  4. Product must be shipped in unused condition with the included packing slip or order confirmation.
  5. We review and process your return. If approved, we will refund the money.

Only undamaged and unused products
To qualify for a return, the product must be returned in undamaged and unused condition in its original packaging.

Money back?
If you meet the conditions described above, we will refund the purchase price of the order including the shipping costs to the delivery address to your account if you wish. This does not include the return costs. If a shipped order is returned because it was damaged during shipment or because incorrect information was listed with the product on the site, these return costs will also be refunded. If the shipment for other reasons are returned, WoodAnimalCups.com has the right to the return costs to charge. When returning only part of the order, the shipping costs to the delivery address will not be refunded.

When it is suspected that the product has already been used or damaged by fault of the customer (other than that of HoutenDierenkoppen.nl or the supplier of the product), HoutenDierenkoppen.nl reserves the right to refuse returned products or to credit only a portion of the amount already paid.

Return shipping costs
If a shipped order is returned because it was damaged during shipment or there was incorrect information on the site listed with the product, the return costs will also be refunded. If the shipment is returned for other reasons, WoodenAnimalCups.com has the right to charge the return costs.

Return address:
WoodenAnimalHeads.com
Rotterdamseweg 370A10
2629HG Delft
Netherlands